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Privacy Policy
Reels Of Joy Casino operates under a licence issued by the Curacao gaming authority. RNG software is independently tested and certified, and the casino is certified by Gambling Therapy.
About this Privacy Policy
Reels Of Joy Casino respects the privacy of players and aims to handle personal information responsibly. This policy applies to information collected through the website, account services, customer support channels and related online interactions. It is written for players in Australia and uses general language to explain the types of information an online casino may handle and the reasons for doing so.
When a player visits the website, opens an account, uses casino services, makes a payment or contacts support, information may be provided directly by the player or collected automatically through the website and related systems. Some information is needed to provide services, maintain account security, verify identity and meet legal or operational requirements.
If requested information is not provided, some account features or services may not be available. For example, information may be required before an account can be created, a transaction can be processed or a verification review can be completed. The information requested should be relevant to the purpose for which it is collected.
This policy should be read together with any other applicable website terms, notices and service information. Privacy practices may be reviewed and updated from time to time to reflect changes to the website, services, technology or applicable requirements. The version published on the website is the current version from its stated update date.
Personal information means information that identifies a player or could reasonably be connected with a player. Information may also be combined with technical or transaction records to operate services, protect accounts, investigate unusual activity and provide support.
Information we may handle
The information handled by an online casino can vary depending on how a player uses the website and which services are requested. The categories below describe information that may typically be collected or generated.
Account and contact details
- Name, date of birth, residential information and other details used to create or maintain an account.
- Email address, username and other contact details used for account communication, security notices and support.
- Login records, account preferences, responsible gambling settings and other information connected with account management.
- Information provided when a player contacts support, makes a complaint, asks a question or requests help with an account.
Verification and transaction information
- Identity or age verification information, which may include details from identity documents and information needed to confirm account ownership.
- Payment method details, payment references, deposits, withdrawals, bets, winnings and other transaction records.
- Information used to assess unusual activity, prevent fraud, protect accounts and support financial or security reviews.
- Records relating to account restrictions, verification requests, transaction queries and payment disputes.
Device and usage information
- Device type, operating system, browser type, language, IP address and general connection information.
- Website activity, pages viewed, account access times, interactions with features and information about how the website is used.
- Cookie identifiers and similar technical information collected when a player visits or uses the website.
- Information about errors, performance, security events and technical issues affecting the website or account.
Players should only provide information that is accurate and necessary for the relevant request. If account information changes, a player may be asked to update it or complete an additional verification step so that records remain accurate and account access remains protected.
How information is used
Personal information may be used for appropriate business, service, security and compliance purposes. The main reasons an online casino may handle information include:
- Creating, operating and maintaining a player account.
- Processing deposits, withdrawals, bets, winnings, account activity and other transactions.
- Checking identity, age, account ownership and eligibility to use particular services.
- Carrying out anti-fraud, security, risk and financial crime prevention checks.
- Providing customer support, responding to questions and resolving complaints or account issues.
- Sending service messages, account notices, security alerts and other essential communications.
- Sending marketing communications where permitted and where the player has chosen to receive them or another lawful basis applies.
- Improving website performance, usability, features, security and service quality.
- Understanding general usage patterns through reports, testing and statistical analysis.
- Meeting applicable legal, tax, accounting, dispute-resolution and record-keeping obligations.
Information may be used to identify and respond to activity that appears unusual, unsafe, fraudulent or inconsistent with the applicable account terms. This can include reviewing login activity, payment information, device signals, account behaviour and communications with support. These checks help protect players, the website and payment processes.
Marketing preferences can generally be changed through available account or communication controls. A player can also ask for marketing consent to be withdrawn using the privacy contact method described below. Choosing not to receive marketing does not stop essential messages about an account, transactions, security, verification or important service changes.
Information may be processed using automated tools for security, fraud prevention, account protection, service improvement or communication management. Where a decision has a significant effect on a player, the player may contact support to ask about the matter and provide relevant information for review.
Cookies, sharing, security and retention
Cookies and similar technologies
The website may use cookies and similar technologies to keep sessions working, remember preferences, support login and security functions, understand website usage and improve online services. Cookies are small data files or identifiers stored on a device or read by a browser when a website is used.
Some cookies may support essential website functions, while others may help measure performance, understand general usage or support relevant communications. Players can manage, restrict or delete cookies through their browser settings. Blocking or deleting cookies may affect login, preferences, website features or the way some parts of the service operate.
When information may be shared
Information may be shared with trusted service providers where this is needed to operate the website or provide services. Examples may include payment and transaction providers, identity and verification services, technology and hosting providers, customer support tools, security providers, analytics services and professional advisers.
Service providers should receive information relevant to the service they perform and are expected to handle it appropriately. Information may also be disclosed where necessary to protect players, the website or other people, investigate suspected fraud or misuse, respond to lawful requests, resolve disputes, enforce applicable terms or meet legal obligations.
Security measures
Reasonable technical, administrative and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Security measures may include access controls, account verification, monitoring, secure systems and procedures for handling suspected incidents.
No online service can guarantee complete security. Players should keep passwords and account access details confidential, avoid sharing verification information unnecessarily and contact support promptly if they suspect unauthorised activity or believe account information has been compromised.
Storage and retention
Personal information may be stored in electronic systems used to operate the website, provide support, process transactions, complete verification and protect account security. Information may also be handled by service providers as part of the services they deliver.
Information is kept for as long as it is reasonably needed for account administration, dispute handling, security, fraud prevention, service improvement and other purposes described in this policy. Some records must be kept for a period required by law even after an account is closed. This may include account, identity, transaction, communication or security records.
When information is no longer required, it may be deleted, anonymised or securely disposed of, subject to technical, legal and operational considerations. Closing an account does not necessarily result in the immediate deletion of every record connected with that account.
Privacy rights and requests
Depending on the circumstances and applicable privacy requirements, players may have rights relating to the personal information held about them. These rights may include asking for access to information, requesting correction of inaccurate or incomplete information, asking for deletion where information is no longer required, and withdrawing consent to marketing communications.
How to exercise your data rights
To make a privacy or data request, contact support@reelsofjoycasino.wtf. In your message, explain the request clearly and include enough information for the relevant account or identity to be located safely. A request may need to be verified before information is released, corrected or deleted. This helps protect players from unauthorised access and prevents changes being made by someone who is not entitled to make them.
- Access: ask what personal information is held about you and request a copy where appropriate.
- Correction: identify information that is inaccurate, out of date or incomplete and ask for it to be corrected.
- Deletion: ask for personal information to be deleted where it is no longer needed and there is no overriding reason to retain it.
- Withdrawing marketing consent: ask for consent to marketing communications to be withdrawn or use an unsubscribe option included in a marketing message.
A deletion request may not apply to information that must be retained for legal, security, fraud prevention, dispute, accounting or transaction-record purposes. In those circumstances, access or use may be restricted where appropriate while the required record is retained. Similarly, correcting account information may require additional verification or supporting information.
Withdrawing consent to marketing does not affect processing that is needed to operate an account, complete transactions, carry out verification, prevent fraud, protect security or meet legal obligations. It also does not necessarily remove records that must be retained for a period required by law.
Players can contact support@reelsofjoycasino.wtf with questions about this Privacy Policy, concerns about how information has been handled or a request to review a privacy matter. Requests will be considered in a reasonable manner, subject to identity checks, applicable requirements and any necessary record-keeping obligations.